Privacy Policy

This Privacy Policy sets out details of the Personal Information that Under the Bridge collects from you and how we use that Personal Information. We also explain your rights and how to contact us if you have any questions about your Personal Information.

  1. About us

This Privacy Policy applies to all Personal Information which Under the Bridge Limited (company number 04125547) (together “UTB”, “we” or “us”) collects about you when you use our website www.underthebridge.co.uk (the “UTB Site”). It also applies to any Personal Information we collect about you when you visit Under the Bridge for an event or hire it for your event, or otherwise interact with us.

  1. What Information do we collect?

We collect Personal Information from you when you provide it to us directly and through your use of the UTB Site. This information may include:

  • Information you provide to us when you use the UTB Site (e.g. Your name, contact details, date of birth and/or age and details about your interactions on the UTB Site etc);
  • Transaction and billing information, if you make any purchases from us or using the UTB Site (e.g. a record of your purchases, credit/debit card details and delivery information);
  • Records of your interactions with us (e.g. if you contact our customer service team or interact with us on social media);
  • Information you provide when you attend or book an event held by us or at our premises, or visit one of our restaurants, the museum or go on a stadium tour. Audio and/or visual recordings may be taken of you while you are at our premises;
  • Information you provide us when you enter a competition or participate in a survey;
  • Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access the UTB Site. For example, we may use the language selected on your device to decide which language version of the UTB Site to serve to you; and
  • Other information necessary to provide the UTB Site, for example we may access your location if you give us your consent.

We also receive Personal Information about you from third parties, such as information provided by:

  • third parties who sell event tickets for us, who collect personal data relating to you and your purchase on our behalf;
  • government, other authorities and security providers for the purposes of security or other investigatory activities;
  • companies in the Chelsea FC Group where you have expressed an interest in UTB or purchased a product which includes or involves UTB.

We may combine the information collected via the UTB Site with information we collect from you offline, for the purposes of better understanding our customers and to improve our marketing, as well as for security purposes.

  1. How do we use Personal Information?

Depending on how you use the UTB Site, your interactions with us, and the permissions you give us, the purposes for which we use your Personal Information include:

  • To fulfil your purchase, order or request (for example, when you buy a ticket to an event through the UTB Site).
  • To maintain your account on the UTB Site and offer you a personalised experience on the UTB Site.
  • To manage and respond to any queries or complaints to our customer service team.
  • To improve and maintain the UTB Site, and monitor its usage.
  • For market research, e.g. we may contact you for your opinions and comments.
  • To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
  • For security purposes, to investigate fraud or abuse, and where necessary to protect ourselves and third parties.
  • To investigate breaches of our contracts, policies or Terms and Conditions.
  • To comply with our legal and regulatory obligations.

We rely on the following legal bases, under data protection law, to process your Personal Information:

  • Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your Personal Information to process the payment and fulfil your order).
  • Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account, or if you consent to receive marketing from us). You are free to withdraw your consent at any time.
  • Because it is in our legitimate interests in operating our business, for security purposes, to protect our staff, premises and reputation), for fraud prevention and to operate and promote UTB. For example, we are always seeking to engage more with our fans and users of the UTB Site, and we use information about you to tailor your view of the UTB Site to make them more relevant to you, the messages we send to you. We also combine information we collect about you with aggregated information about our fans, to increase our understanding of our fans and to promote UTB.
  1. How do we use your Personal Information for marketing & advertising?

Depending on your marketing preferences, UTB may use your Personal Information to send you marketing messages by email, phone, SMS or post. Some of these messages may be tailored to you, based on your online profile, your previous browsing or purchase activity, and other information we hold about you.

If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us via any of the methods given at the in the ‘Contact us’ section at the end of this Policy, or by using the ‘unsubscribe’ mechanism in the promotional message or updating your contact preferences in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. ticket confirmations, and information about your legal rights). Once you unsubscribe, you may continue to receive marketing messages for a few days while we action your unsubscribe request.

Social Media

You may also see adverts for UTB on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited the UTB Site). Where you see an ad on social media, this may be because we have engaged the social network to show adverts to our customers, or users who match the demographic profile of our customers.  In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

  1. Who do we share this Personal Information with?

We share Personal Information with third parties in the following circumstances:

  • With the other companies in the Chelsea FC group, as necessary to operate our business as well as for marketing purposes to improve our customer insights. For example, we may receive Personal Information from the hotels at the Stamford Bridge site, or the Chelsea Health Club and Spa, or companies within the Chelsea FC Group that operate our marketing activities, stadium tour and museum business, and matchday and non-matchday hospitality business, and combine it with the Personal Information which we hold about you, to better tailor our marketing to you.
  • With our suppliers and service providers working for us, e.g. payment processors and delivery companies.
  • With our professional and legal advisors.
  • With third parties engaged in fraud prevention and detection.
  • With law enforcement or other governmental authorities or regulatory bodies, e.g. to report a fraud or in response to a lawful request.
  • In the event that we sell any business assets, your Personal Information may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy.
  • Otherwise where we have your consent or are otherwise legally permitted to do so.
  1. Where is your Personal Information stored, and how long is it kept?

Our servers are located in the United Kingdom. However, UTB uses service providers based around the world. Consequently, your Personal Information may be processed in countries outside of Europe, including in countries where the local laws do not provide the same level of data protection as those in Europe. If we transfer Personal Information outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards. These safeguards may include the EU’s standard contractual clauses or the EU-US Privacy Shield.  Please contact us if you would like more information about these safeguards.

We will keep your Personal Information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us and the nature of the Personal Information. For example, where you have bought a ticket or merchandise from us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we delete or anonymise the relevant information. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address and/or phone number (as applicable) to ensure we do not send you marketing emails in future.

  1. Children

Our products and services are not intended for people under the age of 18.

  1. How do we protect information?

We take the security of your Personal Information very seriously. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your Personal Information. Your Personal Information is contained behind secured networks and is only accessed when necessary. A limited number of people have special access rights to such systems and they are required to keep the information confidential. When you place orders or access your Personal Information, we offer the use of a secure server. All credit/debit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above.

Whilst we have used our best efforts to ensure the security of your Personal Information, please be aware that we cannot guarantee the security of information transmitted over the internet.

  1. What are Cookies and how to we use them?

Like other websites, information and data on the UTB Site may be automatically collected through cookies and similar technologies. Cookies are small text files that a website can use to recognise repeat users. Cookies (and technologies like them) allow us to understand how our visitors navigate the UTB Site on each visit and remember you if you return to the UTB Site. We use this information to improve the UTB Site, tailor their contents, and to target appropriate advertising.

Most browsers automatically accept cookies, but if you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note however, that if you turn cookies off, then certain features on the UTB Site may not be available to you.

On the UTB Site, we use the following types of cookies:

  • Strictly necessary cookies: These cookies are essential to enable you to navigate around the website securely and to provide you with services you have specifically requested. For instance, they help ensure that payments are processed securely.
  • Functionality cookies: These cookies enhance the functionality of the website by storing your preferences. For instance, they can remember your name and location, if you provide this information.
  • Performance cookies: These cookies improve the performance of the website. For instance, they help pages load quicker.
  • Online behavioural cookies: These cookies enable us to collect information about your online behaviour, such as your browsing history. For instance, they help us tailor the advertising we show you to your interests.

 

  1. Monitoring of Telephone Calls

If you contact us by telephone, we may monitor or record the call for security purposes and to improve the quality of services that we provide to you.

  1. Third party links

The UTB Site may include links to websites operated by third parties. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content or activities of these linked sites. However, we do seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work) by email or in writing via the contact details given below.

  1. Your rights regarding your Personal Information

You have certain rights in respect of your Personal Information, including the right to access, correct, restrict, and request the erasure of your Personal Information, and obtain a copy of it in a machine-readable format.

You also have the right to object to your Personal Information being used for certain purposes, including to send you marketing. See section 4 (‘How do we use your Personal Information for marketing & advertising?) for more details of how to opt out of marketing.

wW will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your Personal Information, or if you have any questions or concerns regarding your Personal Information, you should contact us using the details below. You are also entitled to contact the UK Information Commissioner’s Office if you have any concerns.

  1. Contact us

If you have any queries on any aspect of our Privacy Policy or wish to exercise any of your rights referred to above, please contact us by email at [email protected] or by post at the address below.

Under the Bridge

Stamford Bridge

Fulham Road

London

SW6 1HS

  1. Changes to our Policy

In order to comply with the law and to meet our changing business requirements, our policies and procedures are constantly under review. From time to time, we may modify, alter or update this Privacy Policy. We will post the revised Privacy Policy on the UTB Site, and so we encourage you to check back regularly.

This Privacy Policy was last updated in May 2018.

  1. Chelsea FC Group

This Privacy Policy explains the use of your personal information by Under the Bridge Limited.

The following companies are the “Chelsea FC Group” for the purposes of this Privacy Policy: Chelsea FC plc (company number 02536231), Chelsea Football Club Limited (company number 01965149), Chelsea FC Merchandising Limited (company number 02779831), Chelsea Ladies Football Club Ltd (company number 07377729) and the Chelsea FC Foundation (registered charity number 1129723, company number 06858117). The registered office of each of these entities is Stamford Bridge, Fulham Road, London SW6 1HS.