We collect Personal Information from you when you provide it to us directly and through your use of the UTB Site. This information may include:
We also receive Personal Information about you from third parties, such as information provided by:
We may combine the information collected via the UTB Site with information we collect from you offline, for the purposes of better understanding our customers and to improve our marketing, as well as for security purposes.
Depending on how you use the UTB Site, your interactions with us, and the permissions you give us, the purposes for which we use your Personal Information include:
We rely on the following legal bases, under data protection law, to process your Personal Information:
Depending on your marketing preferences, UTB may use your Personal Information to send you marketing messages by email, phone, SMS or post. Some of these messages may be tailored to you, based on your online profile, your previous browsing or purchase activity, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us via any of the methods given at the in the ‘Contact us’ section at the end of this Policy, or by using the ‘unsubscribe’ mechanism in the promotional message or updating your contact preferences in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. ticket confirmations, and information about your legal rights). Once you unsubscribe, you may continue to receive marketing messages for a few days while we action your unsubscribe request.
You may also see adverts for UTB on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited the UTB Site). Where you see an ad on social media, this may be because we have engaged the social network to show adverts to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.
We share Personal Information with third parties in the following circumstances:
Our servers are located in the United Kingdom. However, UTB uses service providers based around the world. Consequently, your Personal Information may be processed in countries outside of Europe, including in countries where the local laws do not provide the same level of data protection as those in Europe. If we transfer Personal Information outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards. These safeguards may include the EU’s standard contractual clauses or the EU-US Privacy Shield. Please contact us if you would like more information about these safeguards.
We will keep your Personal Information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us and the nature of the Personal Information. For example, where you have bought a ticket or merchandise from us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we delete or anonymise the relevant information. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address and/or phone number (as applicable) to ensure we do not send you marketing emails in future.
Our products and services are not intended for people under the age of 18.
We take the security of your Personal Information very seriously. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your Personal Information. Your Personal Information is contained behind secured networks and is only accessed when necessary. A limited number of people have special access rights to such systems and they are required to keep the information confidential. When you place orders or access your Personal Information, we offer the use of a secure server. All credit/debit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be accessed only as stated above.
Whilst we have used our best efforts to ensure the security of your Personal Information, please be aware that we cannot guarantee the security of information transmitted over the internet.
Like other websites, information and data on the UTB Site may be automatically collected through cookies and similar technologies. Cookies are small text files that a website can use to recognise repeat users. Cookies (and technologies like them) allow us to understand how our visitors navigate the UTB Site on each visit and remember you if you return to the UTB Site. We use this information to improve the UTB Site, tailor their contents, and to target appropriate advertising.
On the UTB Site, we use the following types of cookies:
If you contact us by telephone, we may monitor or record the call for security purposes and to improve the quality of services that we provide to you.
The UTB Site may include links to websites operated by third parties. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content or activities of these linked sites. However, we do seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work) by email or in writing via the contact details given below.
You have certain rights in respect of your Personal Information, including the right to access, correct, restrict, and request the erasure of your Personal Information, and obtain a copy of it in a machine-readable format.
You also have the right to object to your Personal Information being used for certain purposes, including to send you marketing. See section 4 (‘How do we use your Personal Information for marketing & advertising?) for more details of how to opt out of marketing.
wW will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your Personal Information, or if you have any questions or concerns regarding your Personal Information, you should contact us using the details below. You are also entitled to contact the UK Information Commissioner’s Office if you have any concerns.
Under the Bridge
At UTB, the safety of our clients, customers and team is our priority. With this in mind, we want to provide an update on the ongoing situation regarding Covid-19.
In light of yesterday’s government update, we will be closing UTB from 12.00 today (17 March) until further notice. We feel that this is the safest course of action in line with the latest recommendations from the government and NHS, and hope you understand our reasoning.
For anyone attending events in the next few weeks please contact your ticket provider for details. For anyone hosting an event with us over the next few weeks the team will be in contact with you. We are experiencing a high volume of calls and emails so please bear with us.
Detailed NHS guidance on how to avoid catching or spreading the virus, as well as travel and other advice, can be found on the NHS website.
We will of course keep you informed with further updates as the situation develops, and we will endeavour to make these as quickly as possible. If you have any questions, please contact us [email protected]
As our team will not be on the premises, if you would like a call back please leave your contact number in the email.